Your Privacy
How we collect, use, and protect the information you share with us — including through the intake chat.
Effective: 27 September 2026.
What Causation Therapy® and Dr. Charles Richards ("we," "us," "our") do with information you share through this website.
Your email address, and whatever you type into the intake chat or a form. We use it to answer you, to arrange sessions, training or resources, and — where you gave us your email for that purpose — to send occasional writing you can unsubscribe from in one click.
We do not sell your information. We share it only with the services that let this site run, such as our email and payment providers, and where the law requires it.
It is powered by Anthropic, and what you type is sent to their systems to produce a reply. It is not therapy, diagnosis, or medical advice, and nothing you tell it becomes a clinical record unless you go on to become a client.
We never see or store your card number. Our payment provider handles it and returns only your name, email, billing country, the amount, and a reference. Where a session is booked with a deposit, the provider keeps your card on file so the balance can be taken on the date you were shown; what we hold is a reference to it, never the number, and you may ask us to drop it at any time. Delivery addresses, where a purchase needs shipping, are used for that and nothing else.
What you share in sessions is a clinical record, governed by the confidentiality obligations of a licensed psychotherapist in California rather than by this page. Those obligations are stricter than anything written here, and the limits on them are set by law, not by us — your consent paperwork explains them in full before your first session.
Sessions are recorded only with prior written consent, never assumed, and you may withdraw it at any time.
Dr. Richards writes and teaches from real sessions. Your story is never used without your separate written consent, given on a form that lets you allow some uses and refuse others. Names and identifying details are changed unless you have specifically agreed otherwise. You may withdraw consent at any time, though a book already printed cannot be recalled. Declining changes nothing about your care.
We keep your application and its written answers in order to assess it and to contact you. Enrolled trainees have portal accounts recording their progress, and cohort sessions are recorded under a separate agreement signed before training begins.
Some cookies are needed for the site to work, including staying signed in to the portal. For visitor numbers we use Cloudflare Web Analytics, which sets no cookies and identifies nobody.
We also record which pages are read and for how long, with the town the request came from, the referring site and any campaign label on the link you followed, and the kind of device used, under a random number stored on your device that is connected to nothing about you; no IP address is kept, and nothing is recorded if your browser sends a Do Not Track signal.
If you then ask for a booklet or buy something, we note where you came to us from, such as a search engine, a Pinterest pin or an advertisement. We keep only that source with your request, never the random number or the pages you read.
We use no advertising trackers, do not follow you to other sites, and do not record what you type or where you move on the page. Anything you enter in a form or in the assistant reaches us only when you send it.
Enquiries, intake conversations and contact details are kept for 24 months. The visit record above is kept for 90 days. Purchase records are kept as long as tax law requires, and clinical records for as long as the law requires of a licensed psychotherapist.
You may ask to see, correct or delete your information at any time by emailing info@causationtherapy.com. We protect what we hold as well as we reasonably can, though no site can promise perfect security. This site is not intended for anyone under 18.
We may update this page from time to time; changes appear here with a new effective date. Any question about it, or about your information, goes to info@causationtherapy.com.